Responsible Gaming

Play responsibly

Responsible gambling means making deliberate decisions about when, how often and how much you play. Before starting, set a budget based on money you can afford to lose and keep gambling separate from essential expenses such as rent, bills, food, debt repayments and savings. Once your budget or time limit has been reached, stop playing, even if you are winning or trying to recover a loss.

Gambling outcomes are determined by chance and previous results do not predict future results. A win does not mean another win is more likely, and a losing streak does not mean that a win is due. Avoid systems or strategies that claim to guarantee results. Do not chase losses by increasing stakes or continuing to play in the hope of getting back money already lost.

• Set a personal spending limit before you play and do not exceed it.
• Set a time limit and take regular breaks away from gambling.
• Treat deposits as entertainment spending, not as an investment.
• Never gamble with borrowed money, credit needed for essentials or money intended for someone else.
• Avoid gambling when you are upset, stressed, tired, intoxicated or under the influence of medication that affects your judgement.
• Keep your account and payment methods secure, and do not allow other people to use your account.
• Do not gamble to escape personal problems or difficult feelings.
• Review your gambling habits regularly and act early if they begin to change.

Sky Casino may provide account tools intended to help you manage your play. Depending on availability, these may include deposit limits, session or loss limits, reality checks, account history and time-out or self-exclusion options. Read the information shown in your account carefully, as the operation and availability of these tools may vary. If you need help using a control, contact the relevant support channel available through the website.

Taking a break or self-excluding

If gambling is no longer enjoyable or is affecting your life, consider taking a break. A time-out can provide space to review your habits and focus on other activities. Self-exclusion is a stronger step that restricts access to gambling for a chosen period or in accordance with the available process. It should be used when you want to stop gambling, rather than as a way to manage individual bets.

Before requesting a break or self-exclusion, withdraw any available funds in line with the applicable account process and consider removing saved payment details. Do not open another account, use another person’s account or ask someone else to place bets for you during a restriction. These actions can undermine the purpose of self-exclusion and may breach account rules.

1. Decide whether you need a short break, longer time-out or self-exclusion.
2. Use the responsible gambling or account settings available on the website, or contact the relevant support team through the website if you need assistance.
3. Tell a trusted person about your decision and ask them to support you.
4. Block or remove access to gambling websites and applications where appropriate.
5. Review your finances and arrange support for bills, debt or other concerns.
6. Seek professional assistance if you are finding it difficult to stop or stay away.

A self-exclusion request is intended to apply to the account and services covered by the applicable process. It may not prevent access to other gambling providers or platforms. If you want broader protection, ask a support service about options that may apply across different providers.