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Betting Rules

These Betting Rules explain the general conditions that apply when you place bets with Sky Casino. They should be read together with the site’s Terms and Conditions, Privacy Policy and Responsible Gambling information. By opening an account, using the betting services or placing a bet, you acknowledge that you have read and accepted the rules that apply to your activity. Specific game, market or promotional rules may also apply and will be displayed where relevant.

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1. General betting conditions

Sky Casino provides online betting and gaming services subject to applicable Australian laws, regulatory requirements and the rules published on the website. Access to particular products, games, markets or features may depend on your location, account status, age, verification checks and other eligibility requirements. You must not use the service where online gambling is unlawful or restricted.

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You must be at least 18 years old to use the service. It is your responsibility to make sure that you meet the minimum legal age and any other requirements that apply in your state or territory. Sky Casino may ask for information or documents to confirm your identity, age, location or source of funds. An account may be restricted while checks are being completed.

Only one personal account is permitted unless Sky Casino has expressly approved otherwise. You must provide accurate, current and complete information when registering and must update it if it changes. You are responsible for keeping your login details confidential and for all activity carried out through your account, unless you have promptly reported unauthorised access.

  • Bets must be placed through an approved account and using an available payment method.
  • You must not allow another person to use your account or place bets on your behalf.
  • You must not use the service for unlawful activity, fraud, money laundering or any attempt to avoid account controls.
  • Sky Casino may refuse, suspend, cancel or limit activity where required by law, security procedures or the site’s terms.
  • You should check the displayed odds, stake, selection and bet type before confirming a bet.

2. Placing and confirming bets

A bet is generally submitted by selecting the relevant market or game, entering a stake and confirming the transaction. A bet is not complete merely because selections have been added to a bet slip. You should wait for confirmation that the bet has been accepted and retain the reference or transaction details shown on screen.

Displayed odds, prices, lines, game information and availability may change before a bet is accepted. The terms shown at the time of acceptance will normally apply. If a technical or obvious error affects a price, market, result or transaction, Sky Casino may take reasonable steps to correct the error in accordance with its general terms and applicable requirements.

Sky Casino may decline a bet, accept only part of a requested stake, apply applicable limits or remove a market before acceptance. A bet that has not been accepted should not be treated as confirmed. If a transaction appears to have failed, do not immediately repeat it without checking your account history, balance and bet records, as a duplicate transaction may otherwise be created.

Your responsibility before confirming

  1. Check that you are using the intended account.
  2. Check the event, game, market, selection and bet type.
  3. Check the stake, displayed price and potential return where shown.
  4. Check any applicable conditions, exclusions or special rules.
  5. Confirm that the bet is affordable and fits within your personal limits.

Once a bet has been accepted, it may not be changed, cancelled or withdrawn unless the applicable product rules specifically allow it. Where a cash-out or similar feature is offered, it may be unavailable, delayed or subject to change and is only effective when confirmed by the service.

3. Settlement, results and payments

Bets are settled using the official result or outcome relevant to the event, game or market, together with the rules displayed for that product. Different markets may have different settlement conditions. For example, a market may depend on the official result, a particular time period, a qualifying participant or a specified method of determining the outcome. You should read the market rules before placing a bet.

If an event is postponed, abandoned, interrupted, changed or otherwise does not proceed as expected, the relevant product rules will determine whether bets remain active, are carried forward, are voided or are settled in another way. A change to a participant, venue, format or scheduled time may affect settlement. Where no specific rule applies, Sky Casino may use the official information available from a reliable source and apply a fair and reasonable outcome.

Results may initially be displayed as provisional. Settlement can be corrected if an official result is changed, a clear error is identified or a bet was settled incorrectly. If an amount is credited to your account in error, Sky Casino may reverse or recover that amount. You should not withdraw or spend funds that you know, or reasonably should know, were credited by mistake.

Winnings and refunds are credited in accordance with the relevant rules and account procedures. Before a withdrawal is processed, Sky Casino may complete identity, payment, security and compliance checks. The payment method must generally be held in your name, and additional information may be required where a payment cannot be verified or where legal obligations apply.

  • A bet may be void if it was not accepted, was duplicated by a system error or was affected by an invalid market condition.
  • A winning bet may be subject to the rules for that specific market, game or promotion.
  • The amount shown in your account history should be checked against your own records.
  • You should report any suspected settlement or payment error as soon as reasonably possible.
  • Unauthorised, fraudulent or chargeback-related transactions may be investigated and may result in account action.

4. Disputes, account controls and responsible betting

If you believe a bet has been accepted, settled or recorded incorrectly, review the bet reference, account history and applicable market rules first. You can then raise the matter through the support channel available on the website. Include the relevant details and a clear description of the issue. Sky Casino may review account records, transaction data, system logs and official results when assessing a dispute.

Disputes should be raised promptly because records, markets and event information may only be retained or available for a limited period. A review does not guarantee that a bet will be changed. The decision will be based on the applicable rules, available evidence, system records and any legal or regulatory requirements.

Sky Casino may apply account controls to protect customers, the service and the integrity of betting. These controls can include declining or limiting bets, suspending access, requesting further verification, restricting payment activity or closing an account where permitted. Controls may be applied for responsible gambling, security, compliance, technical or integrity reasons.

Bet responsibly

Betting should be treated as entertainment, not as a way to earn income or recover losses. Only bet with money you can afford to lose, set a budget before you start and avoid chasing losses. Do not bet when affected by alcohol, drugs, strong emotions or financial pressure. You can use the responsible gambling tools and support information available on the website, including deposit or spending controls, time reminders, activity reviews and account breaks where offered.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek support from an appropriate Australian gambling help service or health professional. You may also request account restrictions or self-exclusion using the options made available by Sky Casino. These Betting Rules may be updated from time to time, so check the current version before using the service.