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Privacy Policy
This Privacy Policy explains how Sky Casino may collect, use, store and protect information when players visit the website, create an account, use casino services or contact support. It is intended for players in Australia and should be read together with the website’s other terms and conditions.
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Information we may collect
When you use Sky Casino, we may handle information that identifies you or is reasonably connected with your account and activity. The information collected depends on how you use the website, which services you access and the choices you make. We aim to collect information that is reasonably necessary for operating the site, providing gambling services, meeting our responsibilities and supporting players.
On this page
Account and contact details
This may include your name, date of birth, residential or contact details, username, account credentials, preferences and communications with customer support. We may also record information about your account status, responsible gambling choices, requests, complaints and other interactions with the website.
Identity and verification information
To help confirm that an account belongs to the correct person, we may request identity or age verification information. This can include copies or details from identity documents, information used to confirm your address, and other information needed for checks. Verification information may also be reviewed to help prevent impersonation, fraud, money laundering and other prohibited activity.
Payment and transaction records
We may collect records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed through payment providers. We may receive details needed to confirm or reconcile a payment, but payment providers may handle some sensitive payment information directly under their own privacy terms.
Technical, device and usage information
When you visit or use the website, we may receive technical information such as your internet protocol address, browser type, device type, operating system, language settings, pages viewed, access times, approximate location and interactions with the site. We may also collect information about connections, errors, security events and patterns of use. This helps us operate, secure and improve the website.
Information from other sources
Where appropriate, we may receive information from service providers, payment providers, identity verification services, fraud prevention services or other parties involved in delivering the website and its services. We may also receive information when you choose to contact us through a support channel or otherwise provide information voluntarily.
How and why information is used
Sky Casino may use personal information for purposes connected with providing a safe, reliable and compliant online gambling service. The purposes may include the following:
- Creating, maintaining and administering your account.
- Processing deposits, withdrawals and other account transactions.
- Providing casino services, displaying account information and responding to requests.
- Checking identity, age, account ownership and eligibility to use the website.
- Detecting, preventing and investigating fraud, scams, unauthorised access, money laundering, collusion and other misuse.
- Managing responsible gambling tools, limits, account restrictions and related support.
- Meeting legal, regulatory, tax, accounting, security and record-keeping responsibilities that apply to the service.
- Monitoring website performance, fixing technical issues and improving features, usability and security.
- Sending service messages, account notices, security alerts and other communications needed to administer the account.
- Sending marketing communications where permitted and where you have provided the required permission or have not otherwise opted out.
- Handling complaints, disputes, legal claims and requests made by or about an account.
- Protecting the rights, safety, property and systems of Sky Casino, players and relevant service providers.
We may combine information from different sources where this is reasonably necessary for these purposes. We may use automated tools or checks to identify unusual activity, security risks or information that needs further review. Where a decision may significantly affect access to an account or service, appropriate review processes may be available depending on the circumstances.
We may share information with carefully selected service providers that help operate the website. These may include technology providers, payment and transaction providers, identity and verification services, fraud prevention services, customer support providers, professional advisers and security providers. Information may also be disclosed where reasonably necessary to comply with a legal requirement, respond to a lawful request, protect a person or investigate suspected unlawful or harmful activity.
Some service providers may process information in countries outside Australia. Where this occurs, reasonable steps may be taken to protect information and require appropriate handling by the relevant provider. By using the website, you acknowledge that information may be handled by providers involved in delivering the services, subject to applicable privacy requirements and the provider’s own terms where relevant.
Cookies, security and retention
Cookies and similar technologies
Sky Casino may use cookies and similar technologies to remember settings, keep sessions working, understand how the website is used, support security and improve website performance. Some cookies are necessary for core functions, while others may help with analytics, preferences or relevant communications. A browser may allow you to block, delete or restrict cookies. You can manage cookie choices in your browser settings, although disabling some cookies may affect the availability or performance of parts of the website.
Security
We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These steps may include access controls, monitoring, authentication, secure connections and internal procedures. No website, online account or method of transmission can be guaranteed to be completely secure. Players should keep login details confidential, use secure devices and notify support promptly if they suspect unauthorised access or unusual account activity.
How long information is kept
Information is generally kept for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed, anonymised or otherwise handled in accordance with applicable requirements.
Links to other websites
The website may contain links or connections to third-party websites and services. Those websites have their own privacy practices and terms. Sky Casino is not responsible for how an external website collects or uses information. Players should review the relevant third-party privacy information before providing personal details.
Your privacy rights and requests
Depending on the circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights may include asking for access to your data, requesting correction of inaccurate or incomplete data, requesting deletion of data where there is no continuing reason to keep it, and withdrawing consent to marketing communications. Withdrawing marketing consent will not necessarily affect service messages or other communications required to operate and secure your account.
How to make a request
To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@sky-casino.best. Please describe your request clearly and provide enough information for us to identify the relevant account. We may ask for reasonable information to confirm your identity before releasing, changing or deleting information. This is a security measure designed to prevent unauthorised requests.
A request to delete information may be limited where information is needed to provide services, prevent fraud, resolve a dispute, protect security, meet legal obligations or maintain records that must be kept for a period required by law. If some information cannot be deleted, we will generally explain the relevant reason in our response where it is appropriate to do so.
You can usually opt out of marketing by using the unsubscribe option in a marketing message or by contacting support@sky-casino.best. You may also contact us about questions regarding this Privacy Policy, the information we hold, the way information is used, or a privacy concern. We may update this Privacy Policy from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will be made available on the website, and the date of the latest update may be shown with the policy.
If you continue to use Sky Casino after an update is published, this may indicate that you have read the revised policy. Where an update materially changes how personal information is handled, further notice may be provided where appropriate. Players should review this page periodically to remain informed about privacy practices.
